Shipping policy

Delivery within South Africa

We currently offer delivery within South Africa using Aramex Store-to-Door courier services.

Your order will be delivered to the address provided during checkout. Please ensure that your delivery details are correct and complete before placing your order.

Delivery Time

Orders are estimated to arrive within:

8–11 business days

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery times may vary depending on factors such as:

  • Your delivery location;
  • Order processing time;
  • Public holidays and weekends;
  • Weather and road conditions;
  • Courier delays;
  • Incorrect or incomplete delivery information; and
  • Other circumstances outside our reasonable control.

Order Processing

Orders will be processed after successful payment has been received.

Once your order has been processed and handed over to the courier, it will be delivered using the Aramex Store-to-Door service.

You may receive tracking information once your order has been dispatched.

Delivery Delays

Apex Culinary will make reasonable efforts to process and dispatch orders as quickly as possible.

However, delivery is handled by a third-party courier service. Therefore, we cannot guarantee delivery on a specific date.

To the extent permitted by South African law, Apex Culinary is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather, road conditions, public holidays, strikes, service disruptions or incorrect delivery information provided by the customer.

Nothing in this policy limits any consumer rights that cannot legally be limited under South African law.

Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order.

Apex Culinary is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery

Someone should be available to receive the order at the delivery address provided.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or follow its standard delivery procedures.

Additional costs may apply in certain circumstances where a failed delivery is caused by incorrect information or the recipient being unavailable, where permitted by law.

Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong product, or an item is missing, please contact us as soon as possible.

Please include:

  • Your order number;
  • A description of the problem; and
  • Photos or videos of the package or product where relevant.

We will investigate the issue and assist you in accordance with our Returns & Refunds Policy and applicable South African law.

Shipping Costs

Any applicable shipping fees will be displayed during checkout before you complete your purchase.